Changenow — FAQ

For standard swaps, the platform requires no KYC documentation or identity verification whatsoever. Users simply provide a destination wallet address and proceed. In certain high-value or flagged transactions, additional verification may be requested to comply with applicable regulations, but this affects only a very small minority of swaps.

Most swaps complete within two to five minutes from the moment the deposit is confirmed on-chain. Network congestion on the sending blockchain is the most common cause of delays, not the platform itself. The order tracker provides live status updates so you can monitor progress in real time.

A fixed rate locks in the exchange rate at the moment you confirm the swap, guaranteeing you receive the quoted amount regardless of market movement during processing. A floating rate adjusts with the live market, meaning you could receive slightly more or slightly less depending on price action. Fixed rates suit cautious users; floating rates suit those comfortable with minor variance in exchange for potential upside.

The service operates on a non-custodial model, meaning it never holds your funds in a proprietary wallet long-term. Swapped assets are sent directly to the wallet address you provide. This architecture significantly reduces the risk profile compared to custodial exchanges. The platform has processed millions of transactions without a major security incident, which speaks to its operational reliability.

The exchange supports over 900 cryptocurrencies as of 2026, spanning major assets like Bitcoin, Ethereum, and Solana as well as hundreds of altcoins, DeFi tokens, stablecoins, and emerging blockchain projects. The catalog is updated regularly, and users can request listings for assets not yet available.

Yes, minimum swap amounts exist and vary by currency pair, primarily to ensure the transaction is economically viable after network fees are accounted for. Maximum limits for unverified swaps are set per pair as well, though these thresholds are generous for most retail users. Limits are displayed clearly in the swap interface before you commit to a transaction.

If a swap cannot be completed for any reason — such as extreme market volatility causing a rate to fall outside acceptable parameters — the platform automatically initiates a refund to the sending address. Users can also contact 24/7 customer support via live chat or email for manual assistance. The support team is consistently noted for fast response times across independent user reviews.