Changenow — Terms

Acceptance of Terms

By accessing or using ChangeNOW, you agree to be bound by these Terms of Service in their entirety. These terms constitute a legally binding agreement between you and the platform, governing your use of the website, APIs, and all associated services. If you do not agree with any part of these terms, you must discontinue use of the service immediately. The platform reserves the right to update or modify these terms at any time, and your continued use following any such modification constitutes your acceptance of the revised terms. It is your responsibility to review these terms periodically to ensure you remain in agreement with the current version.

Eligibility Requirements

Access to this exchange is available only to individuals who are at least 18 years of age and who are legally permitted to engage in cryptocurrency transactions under the laws of their jurisdiction. By using the service, you represent and warrant that you meet these eligibility requirements and that your use of the platform does not violate any applicable local, national, or international law. Residents of jurisdictions where cryptocurrency exchanges are prohibited or subject to restrictions are responsible for ensuring their compliance before using the service. The platform reserves the right to restrict access to users from certain regions if required by law or regulatory guidance. Providing false information about your eligibility may result in the suspension or termination of your access.

ChangeNOW Account Terms

ChangeNOW does not require users to create an account for standard cryptocurrency swaps, which means you can transact without registering personal credentials. However, if you choose to create an account to access additional features such as transaction history tracking or loyalty rewards, you are responsible for maintaining the confidentiality of your login credentials. You agree to notify the support team immediately if you suspect any unauthorized access to your account. The platform is not liable for any loss or damage arising from your failure to safeguard your account credentials. Each user is responsible for all activity conducted through their account, and accounts are strictly personal and non-transferable.

Acceptable Use of the Service

You agree to use this crypto swap service only for lawful purposes and in a manner consistent with all applicable regulations. The platform is designed to facilitate legitimate cryptocurrency exchanges between consenting parties, and any use of the service to circumvent financial regulations, evade taxes, or engage in money laundering is strictly prohibited. Users must ensure that all wallet addresses entered are accurate and belong to wallets they own or are authorized to use. This exchange processes transactions as submitted and cannot reverse completed swaps due to user error, so accuracy at the time of submission is critical. By using the service, you acknowledge that cryptocurrency transactions are irreversible and accept the associated risks.

Intellectual Property Rights

All content, design elements, trademarks, logos, and software associated with this platform are the intellectual property of the company and are protected by applicable intellectual property laws. You are granted a limited, non-exclusive, non-transferable license to access and use the service for personal, non-commercial purposes. This license does not permit you to copy, reproduce, distribute, modify, or create derivative works from any part of the platform without prior written consent from the team. Unauthorized use of the exchange's intellectual property may constitute infringement and could result in legal action. Any feedback or suggestions you voluntarily provide to the platform may be used by the team without obligation or compensation to you.

Prohibited Conduct

Users of this service are strictly prohibited from engaging in any conduct that disrupts, damages, or interferes with the platform's infrastructure or the experience of other users. This includes but is not limited to: attempting to hack, reverse-engineer, or exploit vulnerabilities in the system; using automated bots or scripts to submit transactions without authorization; submitting false or misleading information during a swap; and using the service to facilitate transactions involving sanctioned entities or jurisdictions. The exchange monitors activity for compliance purposes and reserves the right to block, report, or escalate suspicious transactions to relevant authorities. Violations of these prohibited conduct rules may result in immediate termination of access and potential legal proceedings.

Disclaimers and Warranties

This service is provided on an 'as is' and 'as available' basis without any warranties of any kind, either express or implied. The platform does not warrant that the service will be uninterrupted, error-free, or free of viruses or other harmful components. Cryptocurrency markets are inherently volatile, and the exchange rates displayed on the platform are indicative and subject to change between the time of your quote and the time your transaction is processed. The service does not guarantee the accuracy or completeness of any rate information provided, and users should conduct their own due diligence before executing any swap. ChangeNOW is not a financial advisor, and nothing on the platform constitutes investment advice.

Limitation of Liability

To the fullest extent permitted by applicable law, ChangeNOW and its officers, directors, employees, and partners shall not be liable for any indirect, incidental, special, consequential, or punitive damages arising out of or related to your use of the platform. This includes but is not limited to: losses resulting from incorrect wallet addresses provided by users; losses due to network delays, blockchain congestion, or third-party failures; and any loss of cryptocurrency resulting from factors outside the platform's direct control. The aggregate liability of the service for any claim arising under these terms shall not exceed the fees paid by you for the specific transaction giving rise to the claim. Some jurisdictions do not allow the exclusion of certain warranties or limitations of liability, so these limitations may not apply to you in full.

Indemnification

You agree to indemnify, defend, and hold harmless this exchange and its affiliates, employees, and service providers from and against any claims, liabilities, damages, losses, or expenses — including reasonable legal fees — arising out of or in connection with your use of the platform. This indemnification obligation includes any claims resulting from your violation of these terms, your infringement of any third-party rights, or your breach of applicable laws or regulations. The platform reserves the right to assume exclusive control of any matter subject to indemnification, and you agree to cooperate fully with the defense of any such claim. Your indemnification obligations survive any termination of your access to the service. This provision is designed to protect the platform from liability for actions that are within your control as a user.

Dispute Resolution

In the event of any dispute arising out of or relating to your use of this service, you agree to first attempt to resolve the matter informally by contacting the support team. If informal resolution is not achieved within thirty days, disputes shall be submitted to binding arbitration in accordance with the rules of a recognized arbitration body, with proceedings conducted in English. You agree to waive any right to participate in a class action lawsuit or class-wide arbitration against the platform. The arbitrator's decision shall be final and binding, and judgment on the award may be entered in any court of competent jurisdiction. Notwithstanding the foregoing, the exchange reserves the right to seek injunctive or other equitable relief in any court to protect its intellectual property or prevent irreparable harm.

Termination of Access

This platform reserves the right to suspend or terminate your access to the service at any time, with or without notice, for any reason including but not limited to: violation of these terms, suspected fraudulent or illegal activity, or technical security concerns. Upon termination, your right to use the service ceases immediately, and any pending transactions will be handled according to the platform's standard operating procedures. The exchange will make reasonable efforts to communicate the reason for termination where doing so does not compromise security or legal obligations. Provisions of these terms that by their nature should survive termination — including limitations of liability, indemnification, and dispute resolution — shall continue to apply after your access has ended. Users who believe their access was terminated in error may appeal through the official support channels.

Changes to These Terms

ChangeNOW reserves the right to modify these Terms of Service at any time to reflect changes in the law, its business practices, or the services it offers. When significant changes are made, the platform will provide notice through the website or via email where contact information is available. The revised terms will take effect on the date specified in the notice, and your continued use of the service after that date constitutes your acceptance of the updated terms. If you do not agree to the revised terms, you should discontinue use of the platform before the effective date of the changes. Maintaining awareness of the current terms is your responsibility as a user of this service.