Changenow — Privacy

Information We Collect

When you use ChangeNOW, the platform collects certain information necessary to process your cryptocurrency swaps and improve the overall experience. This includes transactional data such as wallet addresses, the currencies being exchanged, and the transaction amounts you submit through the interface. The service may also collect technical information such as your IP address, browser type, device identifiers, and referring URLs in order to diagnose technical issues and optimize performance. Importantly, this exchange does not require you to create an account or submit personal identification documents for standard swaps, which means the volume of personal data collected is significantly lower than that of traditional centralized exchanges. Any information gathered is treated with strict confidentiality and is used solely for the purposes described in this policy.

How ChangeNOW Uses Your Data

The data collected by the platform is used primarily to facilitate and complete your cryptocurrency swap transactions accurately and efficiently. Beyond transaction processing, the service uses aggregated and anonymized data to analyze usage patterns, identify areas for improvement, and develop new features that benefit the broader user community. The exchange may use your contact information, if voluntarily provided, to send important service notifications such as transaction status updates or policy changes. ChangeNOW does not use your personal data to serve targeted advertising, and it does not build marketing profiles based on your swap activity. All data usage is governed by applicable privacy regulations, and the platform is committed to processing your information only to the extent necessary to deliver its services.

Cookies and Tracking Technologies

Like most web-based services, this platform uses cookies and similar tracking technologies to enhance your browsing experience and ensure the site functions correctly. Session cookies are used to maintain your interaction state during a swap, while persistent cookies help the service remember your preferences across visits. Analytics tools may place cookies to help the team understand how users navigate the interface, which pages are most visited, and where technical friction occurs. You have the right to manage cookie preferences through your browser settings, and doing so will not prevent you from using the core swap functionality. Third-party analytics providers that place cookies on the platform are contractually required to handle any data they collect in accordance with applicable privacy laws.

Third-Party Data Sharing

ChangeNOW shares limited user data with third parties only when it is strictly necessary to operate the service or comply with legal obligations. Liquidity providers and exchange partners receive transaction-specific data — such as wallet addresses and swap amounts — solely for the purpose of completing your requested transaction. The platform does not sell, rent, or trade your personal information to advertisers, data brokers, or any other commercial third parties. In cases where law enforcement or regulatory authorities present a lawful request for information, the service will comply to the extent required by applicable jurisdiction. All third-party partners engaged by this exchange are evaluated for their own data protection practices before any partnership is established.

Data Security Practices

Protecting the data entrusted to this service is a responsibility the team takes seriously. The platform employs Transport Layer Security (TLS) encryption for all data transmitted between your browser and its servers, ensuring that information cannot be intercepted in transit. Internal access to user data is restricted on a need-to-know basis, and employees are trained in data handling best practices. The exchange conducts regular security assessments and vulnerability scans to proactively identify and address potential weaknesses. While no system can guarantee absolute security, ChangeNOW's non-custodial architecture inherently limits the sensitivity of stored data, since private keys and full personal identities are not required for standard operations.

Your Rights as a User

Users of this platform have the right to understand what data is held about them and to request corrections or deletions where applicable. If you are located in a jurisdiction covered by data protection regulations such as the GDPR or CCPA, you may have additional rights including the right to access, portability, erasure, and objection to certain forms of processing. To exercise any of these rights, users can contact the support team through the official communication channels listed on the platform's website. The service commits to responding to all verifiable data rights requests within the timeframes mandated by applicable law. Because this exchange operates with minimal personal data collection by design, many requests can be fulfilled quickly and without complication.

Data Retention Policy

This service retains transaction records and associated technical data for the minimum period necessary to fulfill legal, regulatory, and operational requirements. Swap transaction data may be retained for up to five years in jurisdictions where anti-money-laundering regulations require such record-keeping. Technical logs such as IP addresses and session data are typically retained for a shorter period, generally no more than ninety days, after which they are deleted or anonymized. The platform does not retain data beyond the periods specified in this policy unless compelled to do so by a specific legal obligation. If you have voluntarily provided contact information for support purposes, that information will be retained only as long as necessary to resolve your inquiry.

International Data Transfers

ChangeNOW operates as a global service, which means that data may be transferred to and processed in countries outside of your country of residence. When such transfers occur, the platform takes steps to ensure that adequate protections are in place in accordance with applicable data transfer regulations. Standard contractual clauses, adequacy decisions, and other recognized legal mechanisms are used to safeguard cross-border data flows. Users in the European Economic Area should be aware that their data may be transferred to countries that do not offer the same level of data protection as EEA member states, but the service mitigates this risk through contractual safeguards. The exchange's commitment to data security does not diminish based on the geographic location where data is processed.

Children's Privacy

This crypto swap service is not designed for or directed at individuals under the age of 18. The platform does not knowingly collect personal information from children, and access to its services is intended solely for adults who are legally permitted to engage in cryptocurrency transactions in their respective jurisdictions. If a parent or guardian believes that their child has submitted personal information to the platform, they are encouraged to contact the support team immediately so that the information can be reviewed and deleted. The service takes this obligation seriously and will act promptly upon receiving any such notification. Maintaining age-appropriate use of the platform is a shared responsibility between the service and its users.

Updates to This Privacy Policy

This privacy policy may be updated periodically to reflect changes in the platform's practices, applicable laws, or the services offered. When material changes are made, the exchange will provide notice through the website or via email if you have provided contact information. The effective date at the top of the policy will always reflect when the most recent revision was made. Continued use of the service after a policy update constitutes your acknowledgment of the revised terms. Users are encouraged to review this policy on a regular basis to stay informed about how their information is being handled.

Contact Information for Privacy Inquiries

If you have questions, concerns, or requests relating to this privacy policy or the handling of your personal data, you are welcome to reach out to the support team through the contact channels available on the official ChangeNOW website. The team strives to respond to all privacy-related inquiries within a reasonable timeframe, typically within five to ten business days. For users with urgent data protection concerns, escalation options are available, and the service will do its best to address critical matters as swiftly as possible. Providing as much detail as possible in your inquiry will help the team locate relevant records and respond accurately. The platform is committed to transparency and to maintaining open communication with its users on all matters related to privacy.

Consent and Legal Basis for Processing

By using this service, you consent to the collection and processing of your data as described in this privacy policy. For users in jurisdictions that require an explicit legal basis for data processing, the platform relies on contract performance as the primary basis — specifically, processing your data is necessary to execute the cryptocurrency swap you have requested. In cases where processing is based on legitimate interests, the exchange carefully balances those interests against your rights and will not process data in ways that are disproportionate or unexpected. You may withdraw consent for non-essential data processing at any time by contacting the support team, though doing so may affect the availability of certain features. The platform maintains records of consent where required by law.